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Knowledgebase : Basic Troubleshooting
AXE-FX II, AXE-FX ULTRA, AXE-FX STANDARD The following is for diagnosing very basic problems, excluding USB. If you are experiencing an issue with any Axe-Fx, you can try the following basic procedures before contacting support. If you've done these t...
The following steps outline how to create a new MIDI configuration on OSX. * Power down and disconnect all MIDI devices with the exception of the Axe-Fx. * Launch the Audio MIDI Setup application. * Go to Window->MIDI Studio. * In the MIDI Studi...
If you have just updated your firmware to version 18.01 or later and are experiencing extremely low volume when using the Axe-Fx as an audio device via USB then check the USB RETURN LEVEL parameter under I/O->AUDIO on the Axe-Fx and make sure it is set to...
During basic troubleshooting, we may ask you to RESET SYSTEM PARAMETERS on your Axe-Fx, or to perform a FULL FACTORY RESET of the MFC-101. RESET SYSTEM PARAMETERS ON THE AXE-FX II This simple procedure reverts all GLOBAL, TUNER, and IO parameter settin...
The following steps show how you can test the MIDI connectivity between your Axe-Fx II and your Windows computer. 1. Power on the Axe-Fx II and connect to the computer via USB. 2. Launch MIDI-OX. 3. From MIDI-OX go to Options -> MIDI Devices. 4. Under M...
This troubleshooting guide is for those who are experiencing chronic timeouts in Fractal-Bot when backing up banks. Here are a few simple things to try first. * Try a different USB cable. * Try a different USB port. * Make sure that you're not u...
If you are experiencing audio distortion on your Windows computer first check and make sure you are not reaching the CPU limit on the hardware. If you are you'll see a notification flashing on the LCD of the hardware. This means you need to remove one or ...
Before attempting to uninstall the Axe-Fx II "driver" from your Mac computer it is imporant to understand that the Axe-Fx II actually uses OSX's driver. When you download the OSX "driver" from our website you are in fact installing a set of files that all...
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