Steps to enable the option and clean the Device Manager:
ENABLE THE OPTION
* In the START menu of Windows type "view advanced system settings" and select the option with the same name.
* The System Properties window will open. On the Advanced tab select the "Environment Variables..." button on the bottom right.
* In the "Environment Variables" dialog click the "New..." button under the "User variables" and add the following information. * Click OK to close all the dialogs.
DELETE DEVICE MANGER NODES
* Open the Device Manager.
* From the "View" menu select "Show hidden devices"
* Expand the "Sound, video and game controllers" tree node. You will see one or more greyed-out options. Each one is a unique entry for a device that was plugged into a USB port but is either no longer plugged in or is turned off. * Be sure to turn off the connected Axe-Fx II, AX8, or FX8.
* One-by-one, right-click on any entry with "Axe-Fx II" in the title and selected Uninstall. IMPORTANT: Do not choose "Delete the driver software". We want to keep the driver so that when the device is turned on it will reinstall itself. * Also expand the "XMOS USB 2.0 Audio Devices" node (if available) and Uninstall any Axe-Fx II device found. * Once all entries have been removed, turn the Axe-Fx II, AX8, or FX8 back on. Windows will display a popup bubble from the System Tray informing that the driver is being installed. Communications should resume as normal (or at the very least no worse than before) once installation completes.