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Before emailing support, please check the articles in our knowledgebase. For product evaluation or repair outside the USA or Canada, please contact the dealer for your region, listed on our web site at:

Support Basics

If you're experiencing issues with one of our products, this basic guide will help you troubleshoot common problems before you contact our support team. First, always check basic things: problems often arise from a faulty cable, connector, volume kno

Warranty and Repair

What are the terms of the warranty?. We offer a 1-year warranty on our products. A hard copy was included with your product. An online reference can be found at What does the extended warranty option

Firmware Update

Firmware is like the operating system of your Fractal Audio product. It is tracked using version numbers like 1.00, 2.00, etc. We ship our products with the latest firmware versions installed. UPDATES. Our free utility Fractal-Bot is used for firmwar