Warranty and RepairUpdated 16 days ago

What are the terms of the warranty?

We offer a 1-year warranty on our products. A hard copy was included with your product. An online reference can be found at:

https://shop.fractalaudio.com/pages/warranty-policy

What does the optional extended warranty option do?

The optional extended warranty extends coverage to a total of 3 years from the date of the original purchase.

I did not choose the extended warranty when I purchased my unit. Can I purchase it later?

Yes, you can purchase the extended warranty at any point during the original warranty period. However, it is important to note that the extension period starts from the original product purchase date, not from the date the extended warranty is added.

Is the warranty transferable?

In the USA and Canada, our warranty is non-transferable and is extended only to the original purchaser. Units purchased used or second-hand are not covered.

Other authorized dealers may have their own policies. Please check with the dealer from whom the original purchase was made.

If I ordered in the USA or Canada, where is my warranty valid?

Our warranty for units sold in the USA or Canada applies only to products owned in the USA or Canada. Units that are exported to other countries are not covered.

Who services the warranty for units purchased from an authorized Fractal Audio dealer outside of the USA or Canada?

The warranty for any unit purchased from an authorized dealer outside of the USA or Canada must be serviced by that dealer.

I don't have a warranty. Can I still get service?

Absolutely. We are committed to offering support, repairs, and other services for any of our products, regardless of when or where they were purchased. Please be aware of the following:

• For non-warranty service, you are responsible for the cost of all parts, labor, and shipping both ways.
• Completed repairs can only be shipped to an address in the United States or Canada.
• In some cases, required replacement parts may no longer be available. Manufacturers sometimes discontinue components, which can make certain older products impossible to repair. We do our best to maintain parts availability for as long as possible and appreciate your understanding.

Our global dealers may also be willing to work with customers who are out of warranty and may charge a fee for their services.

How much will a repair cost for a unit that is not covered by warranty?

Repair costs can range from no charge up to the full cost of the unit. We cannot estimate repair costs until the unit has been inspected at our service center. A minimum fee applies, which covers evaluation and many minor repairs. Your RMA will include additional details.