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Windows Device Manager HousekeepingUpdated 9 months ago

If you’re encountering issues with USB audio performance on a Fractal Audio device under a Windows operating system, the problem can sometimes be related to Windows Device manager  duplication. This guide helps find and remove unwanted hidden devices. 

To reveal hidden devices in Device Manager, follow the steps below: 

Start by opening the Device Manager by pressing Win + R, typing “devmgmt.msc” in the text box, and pressing the Enter key. 

Click View on the top menu and select Show Hidden Devices

To eliminate hidden devices: 

  • Power off your Fractal Audio device but leave the USB cable connected.
  • Expand the "Sound, video and game controllers" tree node. You will see one or more greyed-out options. Each one is a unique entry for a device that was plugged in but is either removed or turned off. 
    • One-by-one, right-click on any entry for a Fractal Audio device select Uninstall or Remove.
      • IMPORTANT: Do not choose "Delete the driver software". Keep the driver so that when the device is turned on it will reinstall itself. 
  • Repeat this for devices under the "XMOS USB 2.0 Audio Devices" node (if available) and the "Ports, COM, and LPT" node (if available).
  • Once all entries have been removed, turn your Fractal Audio device back on. Windows may display a message . Communications should resume as normal once installation completes.
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